Terms &
conditions.
Please read these carefully before using our products and services. By purchasing from Kraftersuite, you agree to these terms.
WordPress Theme Licensing (GPL Compliance)
Theme Code License
The PHP code of our WordPress themes is licensed under the GNU General Public License version 2 or later (GPL v2+), as required by WordPress.
Under GPL, you are free to:
- Modify the theme code for your own purposes
- Redistribute the modified or unmodified PHP code under GPL terms
- Use the theme code on unlimited websites
Full GPL license text is included in the theme's GPL.txt file.
What Your License Includes
When you purchase a license from Kraftersuite, you receive access to our premium services and support:
- The GPL-licensed theme code
- Premium theme updates delivered via our update server for 1 year
- Access to our support ticketing system for 1 year
- Documentation and knowledge base access
- License key for service authentication and update delivery
Lifetime Download Access vs. Update Access
When you purchase a license from Kraftersuite, you receive lifetime download access to the theme files, but update access is time-limited. Here's how it works:
- Lifetime Downloads: You can download the theme files from your account at any time, forever. Your purchased theme will always remain available in your account for re-download.
- 1-Year Update Access: For one year from your purchase date, you'll receive all new theme versions, bug fixes, feature enhancements, and compatibility updates.
- After 1 Year: The version of the theme you have will continue to work indefinitely. However, you will not be able to download newer versions released after your update period expires. Any theme updates, new features, or improvements released after the one-year period will not be available to you unless you renew your license.
Example: If you purchase a license on January 1, 2025, you can download the theme anytime forever. You'll automatically receive all theme updates released until January 1, 2026. After that date, you can still download and use the theme version you have, but newer versions released after January 1, 2026, will require a license renewal to access.
License Activation
Each purchase includes one license that can be activated on a single production website. You may purchase additional licenses as needed:
- One License per Production Site: Each license provides premium updates and support for 1 production website.
- Multiple Licenses Available: Purchase as many licenses as you need for your projects or client work.
- Development Sites: Use on 1 development environment without requiring additional licenses.
Feature Access & License Activation
Some advanced theme features require an active Kraftersuite license for activation.
The core theme remains fully functional under the GPL license even without activation, but certain service-dependent features will be unavailable until a valid license key is entered. This ensures compliance with the GPL while allowing Kraftersuite to provide premium service features to licensed users.
Code Modification and Redistribution
As the PHP code is GPL-licensed, you are free to modify and redistribute it under GPL terms. However, please note:
Redistributed or modified copies will not have access to Kraftersuite's premium services:
- Automatic theme updates from our update servers
- Premium support ticketing system
- Service-dependent features that require license key authentication
Only official purchases from Kraftersuite include access to these ongoing services.
User Account Responsibilities
You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
Product Warranties and Disclaimers
While we strive to make our products as functional and reliable as possible, we provide all products "as is" without warranty of any kind, either expressed or implied. We make no representations or warranties regarding:
- Product functionality or compatibility with all hosting environments
- Continuous availability or future updates
- Error-free operation or uninterrupted service
Limitation of Liability: In no event shall Kraftersuite, its owners, affiliates, or partners be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our products, including but not limited to loss of data, profits, or business opportunities.
Refund Policy
Refunds apply to service access (support, updates, documentation) and do not affect your rights under the GPL license to use the theme code.
Eligible Refund Situations
Refunds may be considered within 14 days of purchase in the following circumstances, provided you first contact our support team and allow us an opportunity to resolve the issue:
- Technical product defects: If the product files contain reproducible errors that prevent normal functionality, and we cannot provide a solution within 7 days of your support request.
- Misrepresentation: If the delivered product significantly differs from what was described in the product listing (based on functionality, not subjective opinions).
- Failed support resolution: If you contacted our support team with a legitimate technical issue and did not receive a workable solution within 7 days.
Non-Eligible Refund Situations
- Change of mind or no longer needing the product
- Preference for an alternative product
- Lack of technical expertise to implement the product
- Missing required software or hosting as stated in product requirements
- Subjective dissatisfaction with design or quality
- Product downloaded and purchase made over 14 days ago
- Issues caused by third-party plugins, themes, or hosting limitations
- Failure to provide sufficient information for diagnosing reported issues
Refund Processing: Approved refunds are processed at our sole discretion and may take 5-10 business days to appear in your account.
Payment Processing
Our order process is conducted by Stripe, which serves as the Merchant of Record for all transactions. Stripe handles payment processing, transaction security, and refund-related matters.
Premium Support Services
Premium support access is the core value of your license purchase and covers:
- Product installation and setup guidance
- Bug fixes and functionality issues
- Configuration and customization questions
- Compatibility troubleshooting
Support Scope
Support does not cover the following:
- Custom development: Building new features, custom functionality, or significant code modifications beyond the theme's intended use
- Website design or content creation: Designing layouts, writing copy, or populating your site with content
- Third-party conflicts: Issues caused by plugins, themes, or tools not provided by Kraftersuite (unless directly caused by our theme)
- Server and hosting configuration: PHP settings, server environment issues, DNS, SSL, or hosting provider limitations
- General WordPress guidance: Basic WordPress usage, admin configuration, or questions unrelated to our theme
Support is provided through our ticketing system with typical response times of 24 hours. Most issues are resolved within 2 business days.
Note: Support access requires an active license. After your license expires, you can continue using the theme indefinitely, but premium support and theme updates will no longer be available unless renewed.
Email and Data Protection
By registering a Kraftersuite account, you agree to receive essential emails regarding product updates, support communication, and license information. Promotional offers may also be sent occasionally, and you can unsubscribe from those at any time.
We process your personal data in accordance with applicable EU data protection regulations (GDPR). For more information, please review our Privacy Policy.
Updates and Modifications
We reserve the right to modify these terms and conditions at any time. Continued use of our products after any changes constitutes acceptance of the updated terms.
Contact Information
Support: [email protected]