Privacy
policy.

Kraftersuite values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information in accordance with the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Legal Basis for Processing

We process your personal data in accordance with the General Data Protection Regulation (GDPR) based on the following legal grounds:

• Article 6(1)(b) - Processing is necessary for the performance of a contract with you, such as account creation, license delivery, and customer support.
• Article 6(1)(f) - Processing is necessary for our legitimate interests in maintaining platform security, preventing fraud, and improving user experience.

Information We Collect

We only collect the information necessary to provide our services:

• Account Information: Name, email address, and encrypted password.
• Purchase Information: Order ID, product purchased and date.
• Support Information: Any data voluntarily submitted through the ticketing system.
• Technical Information: IP address, browser type, and device information, solely for login/session functionality and fraud prevention.

We do not collect or store payment card information. All payments are securely processed by our third-party payment processor Stripe, in accordance with their own privacy policy available at stripe.com/privacy.

Analytics and Tracking

We use Umami Analytics, a GDPR-compliant and privacy-focused web analytics tool. Umami:

• Does not use cookies
• Does not collect personal data
• Anonymizes IP addresses

Analytics data is used solely to monitor website performance and identify technical issues. No user profiling or advertising tracking is conducted.

Cookies

We use cookies to help remember and process your authentication session. Below is a description of cookies stored on your browser:

• Session cookie to keep you logged in after page loads (encrypted and contains no personal information)
• "Remember me" cookie when you check the remember option during login (encrypted and contains no personal information)
• Security cookie to protect you from cross-site request forgery attacks (encrypted and contains no personal information)

We do not use marketing, third-party, or tracking cookies. You can delete these cookies from your browser at any time.

How We Share Your Data

We do not sell or rent your personal data. We only share data with:

• Our payment provider (Stripe) for transaction processing
• Service providers (e.g. hosting, support platform) under strict confidentiality agreements
• Regulatory or legal authorities, where required by law

Data Retention

We retain your data only as long as necessary:

• Account data: Until account deletion or inactivity for 24 months
• Purchase records: For up to 10 years (as required by Latvian tax law)
• Support communications: For 2 years for quality assurance

Your Rights

You have the right to access, correct, update, or request deletion of your personal information at any time. You can do this through your account settings or by contacting us at [email protected].

You may also withdraw consent for us to contact you at any time by unsubscribing from emails or updating your preferences.

California Privacy Rights

California residents have the following rights under the CCPA:

• See what personal information we hold about you and how it's used.
• Ask us to correct any information that's inaccurate.
• Have your personal information deleted.
• Opt out of having your personal information sold or shared for advertising - even though we don't do either, this right is yours under California law.
• Be treated equally if you exercise these rights - no extra fees, no slower service, no denial of access.

How We Protect Your Information

Your personal information is contained behind secured networks and is only accessible by authorized personnel who are required to keep the information confidential. We implement security measures to maintain the safety of your personal information:

• All data transmitted between your browser and our servers is encrypted using SSL/TLS technology
• Passwords are securely hashed and never stored in plain text
• All payment transactions are processed through Stripe and are not stored on our servers

All personal data and backups are stored securely on servers located within the European Union. We do not transfer personal data outside the EU/EEA.

Email and Newsletter Consent

By creating an account with Kraftersuite, you agree to receive emails regarding:

• Product updates and bug fixes
• License and subscription information
• Support ticket responses
• Promotional offers and announcements

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link at the bottom of each email or by updating your account preferences.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via our website or email. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions regarding this privacy policy, you may contact us at:

Email: [email protected]