Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal information in compliance with GDPR and privacy regulations.
Kraftersuite values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information in accordance with GDPR and applicable privacy laws.
In short: We collect only what's necessary (name, email, purchase info). We don't sell your data to anyone. Payment details are handled by Stripe. You can delete your account and data at any time.
Information We Collect
We only collect the information necessary to provide our services:
- Account Information: Name, email address, and encrypted password.
- Purchase Information: Order ID, product purchased and date
- Support Information: Any data voluntarily submitted through ticketing system.
- Technical Information: IP address, browser type, and device information, solely for login/session functionality and fraud prevention.
We do not collect or store payment card information. All payments are securely processed by our third-party payment processor Stripe.
Analytics and Tracking
We use Umami Analytics, a GDPR-compliant and privacy-focused web analytics tool. Umami:
- Does not use cookies
- Does not collect personal data
- Anonymizes IP addresses
Analytics data is used solely to monitor website performance and identify technical issues. No user profiling or advertising tracking is conducted.
Cookies
We use a small number of cookies to help remember and process your authentication session. Below is a description of cookies stored on your browser:
- Session cookie to keep you logged in after page loads (encrypted and contains no personal information)
- "Remember me" cookie when you check the remember option during login (encrypted and contains no personal information)
- Security cookie to protect you from cross-site request forgery attacks (encrypted and contains no personal information)
We do not use marketing, third-party, or tracking cookies. You can delete these cookies from your browser at any time.
How We Share Your Data
We do not sell or rent your personal data. We only share data with:
- Our payment provider (Stripe) for transaction processing
- Service providers (e.g. hosting, support platform) under strict confidentiality agreements
- Regulatory or legal authorities, where required by law
Data Retention
We retain your data only as long as necessary:
- Account data: Until account deletion or inactivity for 24 months
- Purchase records: For up to 10 years (as required by Latvian tax law)
- Support communications: For 2 years for quality assurance
Your Rights
You have the right to access, correct, update, or request deletion of your personal information at any time. You can do this through your account settings or by contacting us at [email protected].
You may also withdraw consent for us to contact you at any time by unsubscribing from emails or updating your preferences.
How We Protect Your Information
Your personal information is contained behind secured networks and is only accessible by authorized personnel who are required to keep the information confidential. We implement security measures to maintain the safety of your personal information:
- All data transmitted between your browser and our servers is encrypted using SSL/TLS technology
- Passwords are securely hashed and never stored in plain text
- All payment transactions are processed through Stripe and are not stored on our servers
- We conduct regular security updates to maintain data protection standards
Email and Newsletter Consent
By creating an account with Kraftersuite, you agree to receive emails regarding:
- Product updates and bug fixes
- License and subscription information
- Support ticket responses
- Promotional offers and announcements
You can unsubscribe from promotional emails at any time by clicking the unsubscribe link at the bottom of each email or by updating your account preferences.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via our website or email. Your continued use of our services after any changes constitutes acceptance of the updated policy.
Contact Information
If you have any questions regarding this privacy policy, you may contact us at:
Email: [email protected]
Last updated: 08.08.2025