Privacy policy
Kraftersuite values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
Information We Collect
We only collect the information necessary to provide our services:
- Account Information: Name, email address, and encrypted password.
- Purchase Information: Order ID, product purchased and date
- Support Information: Any data voluntarily submitted through ticketing system.
- Technical Information: IP address, browser type, and device information, solely for login/session functionality and fraud prevention.
We do not collect or store payment card information. All payments are securely processed by our third-party payment processor (TODO).
Analytics and Tracking
We use Umami Analytics, a GDPR-compliant and privacy-focused web analytics tool. Umami:
- Does not use cookies
- Does not collect personal data
- Anonymizes IP addresses
Analytics data is used solely to monitor website performance and identify technical issues. No user profiling or advertising tracking is conducted.
Cookies
We use functional cookies only for authentication purposes:
- Remember Me Cookie: A persistent cookie is stored when you select "remember me" during login. This cookie stores a secure session token to keep you logged in.
No marketing, third-party, or analytics cookies are used. You can manage cookie preferences through your browser settings.
How We Share Your Data
We do not sell or rent your personal data. We only share data with:
- Our payment provider (TODO) for transaction processing
- Service providers (e.g. hosting, support platform) under strict confidentiality agreements
- Regulatory or legal authorities, where required by law
Data Retention
We retain your data only as long as necessary:
- Account data: Until account deletion or inactivity for 24 months
- Purchase records: For up to 10 years (as required by Latvian tax law)
- Support communications: For 2 years for quality assurance
Your Rights Under GDPR
You have the following rights:
- Access your personal data
- Correct inaccurate data
- Delete your data (where legally permissible)
- Withdraw consent at any time
Important: You can request data access, deletion, or correction at any time by contacting us at [email protected]
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via our website or email.
For questions about this policy, contact us through the designated channels on our website.
Last updated: 08.08.2025